Comprehensive step-by-step walkthroughs, Ghana telecom compliance rules, spreadsheet mapping, and API integration.
Everything you need to create your account, claim 5 free credits, and complete basic verification.
Go to the Registration page and enter your name, email, phone number, and a secure password.
Verify your email address using the 6-digit confirmation code sent to your inbox.
Verify your Ghana mobile number via SMS OTP.
Your wallet will automatically be credited with 5 free test SMS credits right on your dashboard.
Dashboard topbar displaying wallet balance (5 Credits) and Quick Send action button
Navigate to Settings → Workspace in your dashboard.
Update your organization name, upload your brand logo, and customize your timezone.
Click on "Members" tab and enter your teammate's email address with their assigned role (Admin or Member).
Your invited team member receives an email invitation link to join your workspace wallet and shared contact lists.
Workspace members list showing invite modal, member emails, and role selectors
NCA regulatory guidelines, requesting custom 11-character alphanumeric sender masks, and approval timelines.
Understand the 11-Character Limit: Custom Sender IDs can be up to 11 alphanumeric characters (e.g., MYBRAND, CHURCHNAME, STOREGH). Spaces and symbols count towards the 11 characters.
Instant Default Sender ID: You do not have to wait for telecom approval to send urgent messages—all accounts have immediate access to our pre-approved "CEESEND" default sender mask.
Apply in Settings: Go to Settings → Sender IDs tab and click "Request Sender ID".
Provide Organization Details: Enter your desired 11-character name and select the purpose (Business, Church, School, NGO, etc.).
Telecom Approval: In accordance with National Communications Authority (NCA) anti-spoofing policies across MTN, Telecel, and AT, approval takes 24 to 48 business hours.
Sender ID modal with 11-character counter, organization type dropdown, and submission status
Alphanumeric Sender IDs (names rather than numbers) are broadcast across carrier routes as one-way A2P (Application-to-Person) messages.
Handsets cannot send an SMS reply to a word/text mask.
To collect recipient replies or calls, always include a call-to-action in your message body (e.g., "Call us on 0273060002" or "Reply via WhatsApp: wa.me/233273060002").
Handset SMS preview illustrating custom alphanumeric header and call-to-action link
Composing broadcasts, personalizing templates with tags, understanding SMS length/segments, and scheduling.
Quick Send (Header Button): Perfect for single recipients or small groups up to 50 numbers. Type numbers directly or paste from clipboard and send in under 5 seconds.
Bulk Campaigns (Campaigns → New Campaign): Ideal for large customer lists, scheduled dispatches, AI-generated copy, and variable personalization.
Select Recipients: Choose between all contacts, specific Contact Lists, or upload a fresh CSV / Excel sheet.
Schedule Delivery: Choose "Send Now" for immediate routing or select a future date and time for scheduled event reminders.
Campaign creation interface showing message editor, dynamic tag pills, and instant cost summary
Standard English SMS (GSM-7): 1 SMS credit = up to 160 characters. If your message is 161–306 characters, telecom carriers concatenate it into 2 SMS segments (153 characters per segment due to routing headers).
Unicode Characters (Emojis / Special Glyphs): If your message contains emojis (😊, 🔥) or special unicode symbols, the limit drops to 70 characters for the 1st segment and 67 characters for subsequent segments.
Real-Time Live Counter: The ceesend message editor displays the exact character count, total segments, and required credits in real time as you type.
Real-time message counter bar showing character count (e.g. 142/160), segments (1 SMS), and credit cost
When composing a campaign, click on the dynamic variable tags buttons above the message box.
Insert {{ name }} to insert the recipient's first name or company name from your contact list.
Use {{ custom1 }}, {{ custom2 }}, or dynamic spreadsheet column headers (e.g., {{ amount_due }}, {{ ticket_id }}) for billing notices, fee reminders, or custom alerts.
Review the live preview on the right to see how individual messages will render before hitting dispatch.
Editor with dynamic variable tags toolbar and live rendered smartphone preview side-by-side
Importing from Excel & CSV, automatic Ghana number formatting (+233/02x/05x), and AI smart extraction.
Go to Contacts → Import Contacts in your dashboard.
Drag and drop your .xlsx, .csv, or .vcf phonebook file.
Map your spreadsheet columns to Name, Phone Number, and custom tags.
Assign contacts directly into a new or existing Contact List (e.g., "VIP Customers", "Sunday Congregation", "Staff").
Automatic Sanitization: ceesend automatically strips out invalid spaces, fixes missing leading zeroes, and converts numbers to Ghana international format (e.g., 0244123456 → 233244123456).
Import modal with file dropzone, column matching selectors (Name, Phone, Tag), and list picker
Have an unformatted WhatsApp group chat log, messy email list, or handwritten notes with names and numbers jumbled together?
Go to Contacts → AI Smart Extractor.
Paste the entire raw text into the extractor window or upload a document.
Our AI automatically detects names, phone numbers, and company affiliations, cleaning them into a structured contact list ready for 1-click import.
AI extractor input box on left with parsed clean table with names and sanitized numbers on right
If a customer requests to unsubscribe from promotional broadcasts, search for their record under Contacts.
Click the Blacklist toggle next to their name.
Blacklisted contacts are immediately blocked by the system from receiving future promotional campaigns, protecting your sender reputation.
Contact table with DND / Blacklist status pill, search filter, and individual blacklist toggle switch
Lifetime non-expiring credits vs commitment bundles, MoMo payment steps, and loyalty points.
Go to Billing in your dashboard navigation.
Select your preferred package: Lifetime Non-Expiring bundle (never expires) or high-volume Discounted Commitment plan.
Click "Purchase Credits" to open the secure Paystack checkout.
Select Mobile Money, enter your Ghana phone number, and choose your network (MTN, Telecel, or AT).
Approve the authorization prompt (USSD push prompt) on your mobile phone and enter your MoMo PIN.
Your ceesend SMS credits are added to your wallet balance instantly within 3 seconds of approval.
Billing pricing grid with bundle cards, price per SMS indicator, and Paystack MoMo dialog
Earn Points Automatically: Earn reward points on every credit purchase, onboarding milestone, and active campaign broadcast.
View Balance: Check your current point balance under Points in your dashboard.
Redeem Instantly: Click "Redeem Points" to convert accumulated points into free SMS credits deposited directly to your wallet.
Loyalty points overview card with points balance, conversion rate, and 1-click redeem button
Real-time handset delivery logs, error code breakdowns, and resolving common carrier delivery issues.
Delivered (Green): The telecom carrier confirmed receipt and the message successfully landed on the recipient's handset screen/inbox.
Sent / Buffered (Blue): The message was accepted by the telecom operator gateway and is currently in transit to the handset.
Undelivered (Orange): The recipient's phone was switched off, out of network coverage, or the inbox was full for an extended duration.
Failed (Red): The phone number does not exist, has been permanently deactivated by the carrier, or was rejected due to network barrings.
Detailed logs table with recipient numbers, telecom network (MTN, Telecel, AT), status badges, and timestamp
Invalid Phone Number Format: Ensure numbers are valid 10-digit Ghana numbers (e.g., 0244123456) or international format (233244123456). ceesend automatically sanitizes uploaded contacts.
Recipient Handset Switched Off: Mobile carriers hold messages in queue for a retry window (usually 24 to 48 hours). If the handset is not turned on before the window expires, the status changes to Undelivered.
Spam Keyword Triggers: Avoid misleading financial terms or prohibited words that telecom carrier firewalls may filter.
Performance analytics pie chart and bar graph breaking down delivery percentages across MTN, Telecel, and AT
Send SMS programmatically via REST API, generate Bearer tokens, and handle Webhook DLR callbacks.
Generate an API Token: In your dashboard, navigate to Settings → API Tokens. Click "Create Token", give it a recognizable label, and copy the Bearer token.
Endpoint URL: Send HTTP POST requests to https://ceesend.com/api/v1/sms/send with Header "Authorization: Bearer YOUR_API_TOKEN".
Payload Format: Provide JSON with "sender_id", "recipients" (array of phone numbers), and "message".
Instant JSON Response: The gateway responds with message IDs, cost breakdown, and status in under 200ms.
API tokens manager showing created keys, token creation modal, and webhook secret endpoint settings
Go to Settings → Workspace in your dashboard.
Enter your secure HTTPS webhook endpoint URL in the "Webhook URL" field.
Whenever carrier delivery statuses change (e.g. from Sent to Delivered or Failed), ceesend posts a signed JSON payload with the message_id, recipient, and handset status to your server.
Webhook endpoint configuration input box with secret verification key and event dispatch logs
Integrate high-throughput SMS dispatch into your PHP, Node.js, Python, or Laravel application with Bearer authentication.
curl -X POST https://ceesend.com/api/v1/sms/send \
-H "Authorization: Bearer YOUR_API_TOKEN" \
-H "Content-Type: application/json" \
-d '{
"sender_id": "CEESEND",
"recipients": ["233244123456", "233201987654"],
"message": "Hello! Your verification code is 849201. Valid for 10 minutes."
}'<?php
$ch = curl_init('https://ceesend.com/api/v1/sms/send');
curl_setopt($ch, CURLOPT_HTTPHEADER, [
'Authorization: Bearer YOUR_API_TOKEN',
'Content-Type: application/json'
]);
curl_setopt($ch, CURLOPT_POST, 1);
curl_setopt($ch, CURLOPT_POSTFIELDS, json_encode([
'sender_id' => 'CEESEND',
'recipients' => ['233244123456'],
'message' => 'Hello! Your order #5920 has been dispatched.'
]));
curl_setopt($ch, CURLOPT_RETURNTRANSFER, true);
$response = json_decode(curl_exec($ch), true);
curl_close($ch);
print_r($response);import axios from 'axios';
const response = await axios.post('https://ceesend.com/api/v1/sms/send', {
sender_id: 'CEESEND',
recipients: ['233244123456'],
message: 'Hello! Your payment of GHS 150.00 was received.'
}, {
headers: {
'Authorization': 'Bearer YOUR_API_TOKEN',
'Content-Type': 'application/json'
}
});
console.log(response.data);import requests
url = "https://ceesend.com/api/v1/sms/send"
headers = {
"Authorization": "Bearer YOUR_API_TOKEN",
"Content-Type": "application/json"
}
payload = {
"sender_id": "CEESEND",
"recipients": ["233244123456"],
"message": "Your booking is confirmed for Saturday at 2:00 PM."
}
response = requests.post(url, json=payload, headers=headers)
print(response.json())Common answers about sender ID approval, MoMo payment delays, and credit limits.
Our support engineers in Accra are available to assist with high-volume accounts, custom telecom routing, and spreadsheet formatting.